Modernizing IT Infrastructure for a Precision Equipment Leader

Comprehensive Overhaul to Enhance Productivity and Customer Experience in the Oilfield, Mining, Water Well, and General Machining Industries

CUSTOMER PROFILE

The client is a premier developer and manufacturer specializing in precision mechanical inspection equipment for various industries, including Oilfield, Mining, Water Well, and General Machining. With a reputation for high-quality and reliable products, the company has established itself as a leader in providing essential inspection tools that ensure operational efficiency and safety.

THE SITUATION

The client was operating with an outdated IT infrastructure that significantly hindered productivity and adversely affected the customer experience. The legacy systems were not equipped to handle the growing demands of the business, leading to inefficiencies and potential risks in operations. To remain competitive and continue delivering high-quality products, the client needed a comprehensive IT infrastructure overhaul.

THE SOLUTION

We undertook a complete infrastructure overhaul to address the client’s outdated IT systems, enhance their operational efficiency, and support their growing business demands. The comprehensive solution included:

Hosting servers in both physical and virtual environments.
Upgrading firewalls, switches, WiFi/AP, and implementing internet failover.
Syncing with MS Azure AD for improved identity management.
Upgrading the phone system from a legacy PBX to a modern UCaaS solution.
Refreshing end-user PCs to enhance performance and reliability.

BENEFITS

15% Productivity Improvement

Streamlined processes and faster, more reliable systems boosted overall productivity

25% Savings in IT Support Costs

The modernized infrastructure reduced the need for constant maintenance and troubleshooting, resulting in substantial cost savings.

75% Increase in Customer Experience

Enhanced system performance and upgraded communication tools allowed the client to provide a superior customer experience, leading to higher customer satisfaction and loyalty.

Contact info

Let’s connect. Contact IT Vizion today.