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XHQ Solution Support

[vc_row][vc_column][vc_row_inner][vc_column_inner][cq_vc_separator title=”Higher Availability” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][/vc_column_inner][/vc_row_inner][services_small title=”Through the XHQ Solution Support Service, we proactively monitor the health of your XHQ system and provide early warning of any potential issues.” icon=”moon-stack-checkmark” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][cq_vc_separator title=”Optimized Solution” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][services_small title=”As an IT Vizion XHQ Solution Support Client, count on us to help optimize your XHQ configuration and settings, helping to ensure the solution remains fit-for-purpose.” icon=”moon-cogs” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][cq_vc_separator title=”Customer Satisfaction” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][services_small title=”We endeavor to help deliver an enjoyable user experience, by anticipating and adapting to the needs of your user community.” icon=”steadysets-icon-users” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”XHQ Features include:” font_container=”tag:h1|text_align:center|line_height:1px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space][separator width=”80px” height=”2px” position=”center” color=”#898989″][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][media image=”14913″][vc_custom_heading text=”Consulting & Configuration” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Monthly solution consulting – included
  • Corrective configuration changes
  • Quarterly configuration review
  • Server security configuration
  • Browser client settings
  • Interactive trender support
  • Knowledge transfer

[/vc_column_text][/vc_column][vc_column width=”1/3″][media image=”14915″][vc_custom_heading text=”Administration” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Health and performance monitoring
  • Daily solution status review
  • Standardized performance analysis
  • Users / usage patterns reporting
  • License compliance monitoring
  • XHQ log file checks
  • XHQ embedded database alerts

[/vc_column_text][/vc_column][vc_column width=”1/3″][media image=”14916″][vc_custom_heading text=”Help Desk” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

  • Support on technical questions
  • Respond real-time to inquiries (L2/L3)
  • Determine correct routing for inquiries
  • Communicate with XHQ Product Center for escalation and follow up
  • Access to Customer Portal and Knowledgebase

[/vc_column_text][/vc_column][/vc_row][vc_row type=”full_width_background”][vc_column width=”3/4″][vc_custom_heading text=”Vizion Watch monitors your system
so you don’t have to” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space][services_small title=”Proactive XHQ Monitoring” icon=”steadysets-icon-graph” icon_color=”#1491d1″ dynamic_content_type=”content”]Critical system logs, overall system health, data connections and collections.[/services_small][services_small title=”Email Notifications” icon=”steadysets-icon-email” icon_color=”#1491d1″ dynamic_content_type=”content”]Get alerts on system errors, deviations and detected flags in log files.[/services_small][services_small title=”Interfaces with standard IT Monitoring Tools” icon=”moon-cogs” icon_color=”#1491d1″ dynamic_content_type=”content”]Performance counters and XHQ errors are monitored in any in-house IT tools.[/services_small][vc_btn title=”Learn more about Vizion Watch” style=”flat” color=”info” align=”left” i_icon_fontawesome=”fa fa-info” link=”url:%2Fvizion-watch|||” add_icon=”true”][/vc_column][vc_column width=”1/4″][media alignment=”right” animation=”Right” link=”/vizion-watch” image=”14918″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]