[vc_row][vc_column][vc_row_inner][vc_column_inner][cq_vc_separator title=”Higher Availability” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][/vc_column_inner][/vc_row_inner][services_small title=”Through the XHQ Solution Support Service, we proactively monitor the health of your XHQ system and provide early warning of any potential issues.” icon=”moon-stack-checkmark” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][cq_vc_separator title=”Optimized Solution” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][services_small title=”As an IT Vizion XHQ Solution Support Client, count on us to help optimize your XHQ configuration and settings, helping to ensure the solution remains fit-for-purpose.” icon=”moon-cogs” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][cq_vc_separator title=”Customer Satisfaction” bgcolor=”#1e89bf” fontcolor=”#ffffff” titleposition=”0″][services_small title=”We endeavor to help deliver an enjoyable user experience, by anticipating and adapting to the needs of your user community.” icon=”steadysets-icon-users” icon_color=”#1491d1″ dynamic_content_type=”content” dynamic_content_link=””] [/services_small][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”XHQ Features include:” font_container=”tag:h1|text_align:center|line_height:1px” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space][separator width=”80px” height=”2px” position=”center” color=”#898989″][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][media image=”14913″][vc_custom_heading text=”Consulting & Configuration” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]
- Monthly solution consulting – included
- Corrective configuration changes
- Quarterly configuration review
- Server security configuration
- Browser client settings
- Interactive trender support
- Knowledge transfer
[/vc_column_text][/vc_column][vc_column width=”1/3″][media image=”14915″][vc_custom_heading text=”Administration” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]
- Health and performance monitoring
- Daily solution status review
- Standardized performance analysis
- Users / usage patterns reporting
- License compliance monitoring
- XHQ log file checks
- XHQ embedded database alerts
[/vc_column_text][/vc_column][vc_column width=”1/3″][media image=”14916″][vc_custom_heading text=”Help Desk” font_container=”tag:h3|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]
- Support on technical questions
- Respond real-time to inquiries (L2/L3)
- Determine correct routing for inquiries
- Communicate with XHQ Product Center for escalation and follow up
- Access to Customer Portal and Knowledgebase
[/vc_column_text][/vc_column][/vc_row][vc_row type=”full_width_background”][vc_column width=”3/4″][vc_custom_heading text=”Vizion Watch monitors your system
so you don’t have to” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space][services_small title=”Proactive XHQ Monitoring” icon=”steadysets-icon-graph” icon_color=”#1491d1″ dynamic_content_type=”content”]Critical system logs, overall system health, data connections and collections.[/services_small][services_small title=”Email Notifications” icon=”steadysets-icon-email” icon_color=”#1491d1″ dynamic_content_type=”content”]Get alerts on system errors, deviations and detected flags in log files.[/services_small][services_small title=”Interfaces with standard IT Monitoring Tools” icon=”moon-cogs” icon_color=”#1491d1″ dynamic_content_type=”content”]Performance counters and XHQ errors are monitored in any in-house IT tools.[/services_small][vc_btn title=”Learn more about Vizion Watch” style=”flat” color=”info” align=”left” i_icon_fontawesome=”fa fa-info” link=”url:%2Fvizion-watch|||” add_icon=”true”][/vc_column][vc_column width=”1/4″][media alignment=”right” animation=”Right” link=”/vizion-watch” image=”14918″][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]