- Monthly solution consulting – included
- Corrective configuration changes
- Quarterly configuration review
- Server security configuration
- Browser client settings
- Interactive trender support
- Knowledge transfer
Higher Availability
Optimized Solution
Customer Satisfaction
XHQ Features include:

Consulting & Configuration

Administration
- Health and performance monitoring
- Daily solution status review
- Standardized performance analysis
- Users / usage patterns reporting
- License compliance monitoring
- XHQ log file checks
- XHQ embedded database alerts

Help Desk
- Support on technical questions
- Respond real-time to inquiries (L2/L3)
- Determine correct routing for inquiries
- Communicate with XHQ Product Center for escalation and follow up
- Access to Customer Portal and Knowledgebase
Vizion Watch monitors your system
so you don’t have to
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Proactive XHQ Monitoring
Critical system logs, overall system health, data connections and collections.
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Email Notifications
Get alerts on system errors, deviations and detected flags in log files.
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Interfaces with standard IT Monitoring Tools
Performance counters and XHQ errors are monitored in any in-house IT tools.