XHQ Solution Support

Higher Availability

: Through the XHQ Solution Support Service, we proactively monitor the health of your XHQ system and provide early warning of any potential issues.

Optimized Solution

: As an IT Vizion XHQ Solution Support Client, count on us to help optimize your XHQ configuration and settings, helping to ensure the solution remains fit-for-purpose.

Customer Satisfaction

: We endeavor to help deliver an enjoyable user experience, by anticipating and adapting to the needs of your user community.

XHQ Features include:

Consulting & Configuration

Monthly solution consulting – included
Corrective configuration changes
Quarterly configuration review
Server security configuration
Browser client settings
Interactive trender support
Knowledge transfer

Administration

Health and performance monitoring
Daily solution status review
Standardized performance analysis
Users / usage patterns reporting
License compliance monitoring
XHQ log file checks
XHQ embedded database alerts

Help Desk

Support on technical questions
Respond real-time to inquiries (L2/L3)
Determine correct routing for inquiries
Communicate with XHQ Product Center for escalation and follow up
Access to Customer Portal and Knowledgebase

Vizion Watch monitors your system
so you don’t have to

: Proactive XHQ Monitoring

Critical system logs, overall system health, data connections and collections.

: Email Notifications

Get alerts on system errors, deviations and detected flags in log files.

: Interfaces with standard IT Monitoring Tools

Performance counters and XHQ errors are monitored in any in-house IT tools.

Learn more about Vizion Watch

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