Privacy Policy

Introduction

This Statement is effective as of May 25, 2018.

Your privacy is important to IT Vizion; maintaining your trust is paramount to us.

This Statement discloses the information practices for IT Vizion’s and our affiliates’ Web sites, from what type of information about our Web sites’ users is gathered and tracked, to how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in our Software-as-a-Service (SaaS) offerings and software products.

This Statement applies to IT Vizion Web sites that link to this Statement but does not apply to those IT Vizion Web sites that have their own Privacy Statement. Additionally, it does not apply to instances where we merely process data on behalf of clients for their benefit, such as when we act as a web hosting service provider.

Who we are

IT Vizion is a multinational OT/IT Solutions, Products, and Managed Services provider, referred as IT Vizion, with a deep domain expertise in Oil&Gas, Chemicals and Manufacturing industries. We are able to provide a variety and range of products and services to help customers with their technology needs.

The information that IT Vizion collects in connection with our products and services is hosted on servers located in the United States (U.S.), unless otherwise provided, and may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using these services, you freely and expressly give IT Vizion your consent to export your information and data outside of the European Economic Area.

Data we collect

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at IT Vizion for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

In any case, we will only retain and use your personal information according to the purpose they were collected for and as necessary to comply with our legal obligations.

Data we automatically collect

We may also collect information relating to your use of our Web sites and SaaS offerings through the use of various technologies. For example, when you visit our Web sites or access our SaaS offerings, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Web site addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. In addition, some of our software products include technologies that allow IT Vizion to collect certain information about product use. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our Web sites, our software products and our SaaS offerings, personalize your experience and help us profile you, in order to tailor our interactions with you. For details regarding the technologies we employ, see Cookies and Other Technologies below.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

Cookies and other similar technologies

As mentioned above, we collect information from your visits to our Web sites and your use of our SaaS offerings and our software products to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so through the use of various technologies, including one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Web site usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience to a Web site by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorized as “session” cookies or “persistent” cookies. Session cookies help you navigate through the Web site efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

While IT Vizion Web sites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies though your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our Web sites’ features or features of our software products and SaaS offerings, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some Web pages may not display properly or you will not be able, for instance, to add items to your shopping cart, proceed to checkout, or use any Web site services that require you to sign in. Some IT Vizion Web sites, SaaS offerings and software products may also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across IT Vizion’s Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

For more information about the technologies employed by our SaaS offerings and software products, including how to turn them off, please consult the user guide for the particular software product or SaaS offering you are using.

We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Some of our business partners set Web beacons and cookies on our site. In addition third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring Web site addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies. Note that the “itvizion.com” domain used to deliver static content on some of our Web sites is managed by IT Vizion, and not by a third party.

How we use your information

The collection and processing of personal information will serve the legitimate interests of IT Vizion, according to applicable legislation, unless they are overridden by the interests or fundamental rights and freedoms of the data subject.

The following paragraphs describe in more detail how IT Vizion may use your personal information.

Fulfilling your Transaction Request
If you request something from IT Vizion, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, IT Vizion’s business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Web Sites
We may use information we collect about you to provide you with a personalized experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing Support
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.

We also provide “Live Chat” sessions on our Web sites to assist you while you’re navigating through our sites; we will use personal information you provide via these sessions in accordance with this Privacy Statement.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this information; the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other agreements between you and IT Vizion, such as the Terms of Use for Exchanging Diagnostic Data.

Marketing
The information you provide to IT Vizion, as well as the information we have collected about you indirectly, may be used by IT Vizion for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings may be co-branded, that is sponsored by both IT Vizion and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.

Recruitment
In connection with a job application or inquiry, whether advertised on an IT Vizion Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout IT Vizion in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.

Monitoring or Recording of Calls, Chats and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is IT Vizion’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Mobile Applications and Use of Information in the Social Computing Environment
IT Vizion makes available mobile applications for download from various mobile application marketplaces. IT Vizion also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, IT Vizion’s, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside IT Vizion.

Protect the Rights and Property of IT Vizion and Others
We may also use or share your information to protect the rights or property of IT Vizion, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.

Information for Business Partners
If you represent an IT Vizion business partner, you may visit IT Vizion Web sites intended specifically for IT Vizion business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and IT Vizion business partners generally. For instance, this may involve using your information to send you details of IT Vizion business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or IT Vizion customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Information for Suppliers
If you represent an IT Vizion supplier, you may visit IT Vizion Web sites intended specifically for use by IT Vizion suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of IT Vizion, IT Vizion’s business partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other IT Vizion suppliers generally.

Sharing of personal information and international transfers

IT Vizion is a global organization with business processes, management structures and technical systems that cross borders. We have business partners that reside both within and outside the European Union. As such, we may share information about you within IT Vizion and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, IT Vizion will still handle your information in the manner described here.

In some cases, IT Vizion uses suppliers located in various countries to collect, use, analyze, and otherwise process information on its behalf. It is IT Vizion’s practice to require such suppliers to handle information in a manner consistent with IT Vizion’s policies.

From time to time, we may disclose information that identifies you at an individual level and which we collected on our Web sites to other non-IT Vizion entities that are not acting as our suppliers, such as our business partners. Except as described in this Privacy Statement, we will only do so with your prior consent. We do not sell or lease such information however.

Circumstances may arise where, whether for strategic or other business reasons, IT Vizion decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is IT Vizion’s practice to seek appropriate protection for information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of IT Vizion, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Third party website links and features

To allow you to interact with other Web sites or Apps on which you may have accounts (such as Facebook and other social media sites, Google Hire etc.) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our Web sites.

We may also provide you with general links to non-IT Vizion Web sites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications.

IT Vizion is not responsible for the privacy practices or the content of those other Web sites.

Your rights

You have the following rights:

Right of access: you have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it, how we store it, for how long and for what purposes, and also who we share it with.
Right to rectification: you have the right to request the correction of inaccurate personal data.
Right to erasure: you have the right to request erasure of personal data without undue delay under certain circumstances, e.g. if your personal data is no longer necessary for the purposes for which it was collected or if you withdraw consent on which processing is based and where there is no other legal ground for processing.
Right to restriction of processing: you have the right to request us to restrict the processing of your personal data under certain circumstances, e.g. if you think that the personal data we process about you is incorrect or unlawful.
Right to data portability: under certain circumstances, you have the right to receive your personal data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.
Right to object: you have the right to object to the processing of your personal data under certain circumstances, in particular if we process your personal data on the basis on legitimate interest or if we use your personal data for marketing purposes.
Right to withdraw your consent: where you have provided your consent to us processing your personal data, you can withdraw your consent at any time.

You may assert those rights at any time by emailing us at privacy@itvizion.com to correct or change any information or request which personal data (e.g. name, address) we have stored or to assert any other of your rights as mentioned above.

Right to file a complaint with the Data Protection Authority: you have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement if you consider that our processing of your personal data infringes the applicable data protection laws. Please contact us at privacy@itvizion.com and we will provide you with detailed information as regards the contact details of the respective competent supervisory authority.

How we protect your personal information

The security of your personal data is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. This includes encrypting our services using Secure Sockets Layer (SSL) and restricting access to personal data to IT Vizion employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

Data retention

We will retain your registration information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services contact us at privacy@itvizion.com. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

IT Vizion contact info

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

IT Vizion, Inc.
423 Jenks Circle, #205
Corona, California 92880

Email: privacy@itvizion.com