The collection and processing of personal information will serve the legitimate interests of IT Vizion, according to applicable legislation, unless they are overridden by the interests or fundamental rights and freedoms of the data subject.
The following paragraphs describe in more detail how IT Vizion may use your personal information.
Fulfilling your Transaction Request
If you request something from IT Vizion, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, IT Vizion’s business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalizing your Experience on our Web Sites
We may use information we collect about you to provide you with a personalized experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.
Providing Support
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.
We also provide “Live Chat” sessions on our Web sites to assist you while you’re navigating through our sites; we will use personal information you provide via these sessions in accordance with this Privacy Statement.
In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this information; the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other agreements between you and IT Vizion, such as the Terms of Use for Exchanging Diagnostic Data.
Marketing
The information you provide to IT Vizion, as well as the information we have collected about you indirectly, may be used by IT Vizion for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).
Some of our offerings may be co-branded, that is sponsored by both IT Vizion and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.
Recruitment
In connection with a job application or inquiry, whether advertised on an IT Vizion Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout IT Vizion in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
Monitoring or Recording of Calls, Chats and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is IT Vizion’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Mobile Applications and Use of Information in the Social Computing Environment
IT Vizion makes available mobile applications for download from various mobile application marketplaces. IT Vizion also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.
Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, IT Vizion’s, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside IT Vizion.
Protect the Rights and Property of IT Vizion and Others
We may also use or share your information to protect the rights or property of IT Vizion, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.
Information for Business Partners
If you represent an IT Vizion business partner, you may visit IT Vizion Web sites intended specifically for IT Vizion business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and IT Vizion business partners generally. For instance, this may involve using your information to send you details of IT Vizion business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or IT Vizion customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
Information for Suppliers
If you represent an IT Vizion supplier, you may visit IT Vizion Web sites intended specifically for use by IT Vizion suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of IT Vizion, IT Vizion’s business partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other IT Vizion suppliers generally.