Comprehensive IT Managed Services to Enhance Core Business Operations and Resource Efficiency
The client is an independent refinery located in the Eagle Ford basin, specializing in processing crude oil and condensate. Their production capabilities include liquefied petroleum gas (LPG), regular gasoline, ultra-low sulfur diesel, and atmospheric tower bottoms. Known for delivering high-quality petroleum products efficiently and reliably, the refinery plays a vital role in the energy sector.
The client focuses on refining crude oil and condensate from the Eagle Ford basin and producing essential fuels, including LPG, gasoline, ultra-low sulfur diesel, and atmospheric tower bottoms.
The client faced the challenge of managing their IT infrastructure while focusing on their core business operations. Their existing IT setup was not adequately supporting their needs, leading to inefficiencies and potential disruptions. To address this, they needed a reliable IT Managed Services Provider to take over their IT operations, allowing internal resources to concentrate on refining activities.
To meet the client’s needs, we implemented a comprehensive IT infrastructure overhaul, including:
Transitioned from an in-house IT support model to a Service Level Agreement (SLA) and Priority service-based model, achieving a 90% first-call resolution rate within three months, a 45% improvement from the previous model.
Decreased IT spend by 32% in the first year.
Increased end-user satisfaction by 45% due to service standardization around published Operational Level Agreements (OLAs) and SLAs.
IT Vizion is the OT/IT system integrator of choice for some of the largest Oil&Gas, Chemicals, and Manufacturing companies worldwide.
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