Managed Services

Managed Services from IT Vizion. See the benefits of expertise, automation, and bundled proactive services.

High Availability & Performance

We proactively monitor the health of your critical infrastructure and provide early warning and resolution of any issues.

Optimized & Secure

We ensure your IT performance and security is optimized all the while reducing critical incidents to a minimum.

Flexible & Customer Focused

Our value is in our domain and IT expertise as well as flexibility in accommodating to our clients’ service delivery style.

An integral part of IT Vizion’s Managed Services offering, is our remote helpdesk and optional onsite support, that covers your entire technology environment end-to-end; from your desktops and your printers, to server management and support, to network security.

Our goal is to help reduce risk, lower your cost of ownership, streamline IT management, and minimize downtime throughout your organization. Automated proactive management, alerting, and resolution is the business we’re in.  Ultimately, our clients benefit from an improved user and infrastructure support experience, without up-front investments, or management hassles.  Rely on the tried and tested IT Vizion helpdesk model to increase end-user satisfaction, and significantly reduce costs at the same time.

“When IT Vizion took over our Systems Management and Network Support, they made a non-functioning environment run smoothly. They provided us stability and peace of mind.” -- VP, Operations

Maintenance and Emergency Response

IT Vizion proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by our technical expertise. Since 2009 we’ve delivered superior quality in desktop, server, and LAN support to growing companies, nationwide. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.

Asset Management software

IT Vizion’s Asset Management platform allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns, and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance and secure your overall environment.

Remote Management

IT Vizion’s Remote Support platform has an integrated, secure, remote management and end user support capability that allows us to diagnose and resolve end user issues – fast. No need to wait for onsite service, because 90% of the time, we can resolve issues remotely and immediately.

Onsite Support

Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available in several levels. Details are included in your Managed Services Agreement.

Value delivered

Value to Business

Flexibility of choice of service. Faster time to market. Optimal return on IT investments

Value to End Users

Increased automation & mobility. Personalized and enhanced user experience

Value to IT

Consistent, visible and measurable transformations. Secure workplace

Cloud technology empowers business transformation by accelerating digital innovation, enabling agile business platforms and shortening time-to-market. It is the cornerstone of a future-ready enterprise. For SMBs, cloud allows for “datacenter capability” without investing capital. Rely on our expertise to help plan, implement, and provide the ongoing management and support of your Cloud solutions.

Public Cloud

Access a shared pool of configurable computing resources on-demand

Private Cloud

We can help assess, design, plan, implement and manage your private cloud

Hybrid Cloud

Monitor and manage multiple cloud vendors using our automated and robust toolset

Key services provided:

 Office 365 and Google G Suite (Cloud Email)

Cloud Infrastructure (IaaS)

Cloud Platforms (PaaS)

Business Applications (SaaS)

Back-up and Storage (BaaS)

Benefits to our clients:

One stop shopping for all their cloud needs

Experienced team to implement any cloud anywhere

Capability to personalize or localize a cloud solution

Monitoring and management of the cloud 7x24x365

We have partnered with these cloud providers to better support our clients.

IT Vizion has a highly skilled database support practice, and we remotely help manage and support Oracle and SQL Server database environments in order to keep our client’s cost down. Our Remote DBA service offerings deliver the combination of flexibility, reliability, security and performance your company demands -at a fraction of the cost.

“Throughout our partnership, the IT Vizion staff has been professional, friendly, organized, knowledgeable and always responsive. IT Vizion is a trusted partner of 3E who has delivered quality and value every time. Quite simply they are the best.” – Sr Director, Infrastructure

How do we engage with our clients?

We’re flexible. The choice is yours.

Full DBA Services

We become your DBAs. Our certified staff provide 100% of the services required to administer and enhance your database environment. Oracle, SQL Server or MySQL, we got you covered.

Supplemental DBAs

We augment your in-house DBAs, freeing them for projects and high-impact initiatives. You choose a service package that is specifically tailored to support your in-house staff.

Why IT Vizion?

Because we do what we say. We are reliable and trustworthy.

Optimized and Secure

We ensure database performance by optimizing your configuration settings and reducing critical incidents to a minimum.

DBA Expertise

Tap into the collective experience of our entire senior DBA team for a fraction of the cost of a single consultant.

Higher Availability

We proactively monitor the health of your critical databases and provide early warning of any potential issues.

IT Vizion’s remote SAP Basis Administration services focus on managing and supporting your SAP applications, ensuring optimal performance and reliability.  Our services address the unique demand of your business and the SAP applications, at a very competitive remote rate.  Rely on our automation platform to monitor your critical systems.

IT Vizion SAP Basis (on Oracle) Support Services:

  • SAP Basis installation, build, and implementation
  • Full service help desk support
  • Problem Resolution for application performance, process execution, and application errors
  • Proactive server monitoring to ensure applications are running properly
  • Ongoing performance tuning of key processes
  • SAP back-up and recovery
  • 24/7 system monitoring of the SAP application and infrastructure
  • Oracle Database & SAP Basis administration of the physical database structures and objects
  • Strategic software usage to exploit the use of managed systems and technology
  • Proactive capacity planning based on user growth, system capability, and service levels
  • Technology release and tools upgrades as a standard offering