Increased integration of new enterprise technology with existing systems, which in turn helps improve interoperability and business agility. IT Vizion’s Application Services address your deployment needs and requirements to connect disparate functionality and data with modern architectures and platforms.

Reduce risk while improving delivery times.

Areas covered

• Design, product supply, implementation, integration, sustenance, and professional services
• Service delivery, career framework, technical competency assessment framework, SOPs for critical service delivery roles, Talent transformation and knowledge
• Call centre, tracking tool, remote break-fix services
• Account team, service delivery team, structured escalation matrix

Expertise

• Multi-domain expertise in Network, Platform & Storage, Security, Database
• Intellectual Property
• Delivery Infrastructure
• Customer relationship

Key Differentiators

• Technology expertise, Process driven, Experience, Scalability, Presence
• Six Sigma, ITIL, COBIT
• 24×7 service center, Microsoft, Oracle, Siemens XHQ, CRM tracking tool, COE Lab
• Technical account managers
• Strong governance experience

Cloud technology empowers business transformation by accelerating digital innovation, enabling agile business platforms, and shortening time-to-market. It is the cornerstone of a future-ready enterprise. For SMBs, the cloud allows for “data center capability” without investing capital. Rely on our expertise to help plan, implement, and provide your Cloud solutions’ ongoing management and support.

• Public Cloud – Access a shared pool of configurable computing resources on demand
• Private Cloud – We can help assess, design, plan, implement, and manage your private cloud
• Hybrid Cloud – Monitor and manage multiple cloud vendors using our automated and robust toolset

KEY SERVICES PROVIDED

• Office 365 and Google G Suite (Cloud Email)
• Cloud Infrastructure (IaaS)
• Cloud Platforms (PaaS)
• Business Applications (SaaS)
• Back-up and Storage (BaaS)

BENEFITS TO OUR CLIENTS

• One-stop shopping for all their cloud needs
• Capability to personalize or localize a cloud solution
• Experienced team to implement any cloud anywhere
• Monitoring and management of the cloud 7x24x365

• Optimized and Secure We ensure database performance by optimizing your configuration settings and reducing critical incidents to a minimum.
• DBA Expertise Tap into the collective experience of our entire senior DBA team for a fraction of the cost of a single consultant.
• Higher Availability We proactively monitor the health of your critical databases and provide early warning of any potential issues.

For your team to get its job done, the network and infrastructure must be architected and managed to work well together. IT Vizion has built its reputation on our ability to design and support computing infrastructures that are just right for your business—on-premise, Public, or Private Cloud.

• Systems (or Virtualization) Planning, Design & Implementation
• Reliable network design and management
• Remote, proactive monitoring
• Server and network management and maintenance
• Remote or onsite troubleshooting services
• A strong in-house team

Our engineers collaborate to design, implement, and maintain an IT environment that caters to your business’s needs. When you partner with IT Vizion, you partner with a team of professionals who are invested in your success and committed to assisting you in every phase of the infrastructure management process!

An integral part of IT Vizion’s Managed Services offering is our remote helpdesk and optional onsite support, which covers your entire technology environment end-to-end, from desktops and printers to server management and support to network security.

Our goal is to help reduce risk, lower your cost of ownership, streamline IT management, and minimize downtime throughout your organization. Automated proactive management, alerting, and resolution is our business. Ultimately, our clients benefit from an improved user and infrastructure support experience without up-front investments or management hassles.

Rely on the tested IT Vizion Service Desk model to increase end-user satisfaction and significantly reduce costs.

Maintenance and Emergency Response

IT Vizion’s proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise; it’s a core competency backed by our technical expertise. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.

Asset Management Software

IT Vizion’s Asset Management platform allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance, and secure your overall environment.

Remote Management

IT Vizion’s Remote Support platform has an integrated, secure, remote management and end-user support capability that allows us to diagnose and resolve end-user issues quickly. Very little onsite service is required since 90% of the time, we can resolve issues remotely and immediately.

Onsite Support

Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available on several levels.

IT Vizion’s remote SAP Basis Support and Administration services focus on managing and supporting your SAP applications, ensuring optimal performance and reliability. Our services address the unique demand of your business and the SAP applications at a very competitive remote rate. Rely on our automation platform to monitor your critical systems.

• SAP Database Migrations
• SAP Basis install, build, and configuration
• Full-service help desk support
• Problem Resolution for application performance, process execution, and application errors
• Proactive server monitoring to ensure applications are running properly
• Ongoing performance tuning of critical processes
• SAP backup and recovery
• 24/7 system monitoring of the SAP application and infrastructure
• Oracle Database and Microsoft SQL Server & SAP Basis administration of the physical database structures and objects
• Strategic software usage to exploit the use of managed systems and technology
• Proactive capacity planning based on user growth, system capability, and service levels
• Technology release and tool upgrades as a standard offering