An integral part of IT Vizion’s Managed Services offering, is our remote helpdesk and optional onsite support, that covers your entire technology environment end-to-end; from your desktops and your printers, to server management and support, to network security.
Our goal is to help reduce risk, lower your cost of ownership, streamline IT management, and minimize downtime throughout your organization. Automated proactive management, alerting, and resolution is the business we’re in. Ultimately, our clients benefit from an improved user and infrastructure support experience, without up-front investments, or management hassles.
Rely on the tried and tested IT Vizion Service Desk model to increase end-user satisfaction, and significantly reduce your costs.
Maintenance and Emergency Response
IT Vizion proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by our technical expertise. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.
Asset Management software
IT Vizion’s Asset Management platform allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns, and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance and secure your overall environment.
IT Vizion’s Remote Support platform has an integrated, secure, remote management and end user support capability that allows us to diagnose and resolve end user issues – fast. No need to wait for onsite service, because 90% of the time, we can resolve issues remotely and immediately.
Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available in several levels. Details are included in your Managed Services Agreement.
IT Vizion has a highly skilled database support practice, and we remotely help manage and support Oracle and SQL Server database environments in order to keep our client’s cost down. Our Remote DBA service offerings deliver the combination of flexibility, reliability, security and performance your company demands -at a fraction of the cost.
We are reliable, trustworthy, and highly competent. Our goal is to provide ongoing services that help you be successful at a fraction of the cost.