An integral part of IT Vizion’s Managed Services offering, is our remote helpdesk and optional onsite support, that covers your entire technology environment end-to-end; from your desktops and your printers, to server management and support, to network security.

Our goal is to help reduce risk, lower your cost of ownership, streamline IT management, and minimize downtime throughout your organization. Automated proactive management, alerting, and resolution is the business we’re in.  Ultimately, our clients benefit from an improved user and infrastructure support experience, without up-front investments, or management hassles.

Rely on the tried and tested IT Vizion Service Desk model to increase end-user satisfaction, and significantly reduce your costs.

IT Vizion proactive maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by our technical expertise. Since 2009 we’ve delivered superior quality in desktop, server, and LAN support to growing companies, nationwide. From emergency support to onsite break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.

IT Vizion’s Asset Management platform allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns, and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance and secure your overall environment.

IT Vizion’s Remote Support platform has an integrated, secure, remote management and end user support capability that allows us to diagnose and resolve end user issues – fast. No need to wait for onsite service, because 90% of the time, we can resolve issues remotely and immediately.

Onsite support is available when all remote support options have been exhausted. This will help meet your availability objectives and are available in several levels. Details are included in your Managed Services Agreement.

Flexibility of choice of service. Faster time to market. Optimal return on IT investments

Increased automation & mobility. Personalized and enhanced user experience

Consistent, visible and measurable transformations. Secure workplace

In order for your team to get its job done, the network and infrastructure must be architected and managed to work well together.  IT Vizion has built its reputation on our ability to design, and support computing infrastructures that are just right for your business.  Either on-premise, Public or Private Cloud.

• Systems (or Virtualization) Planning, Design & Implementation
• Reliable network design and management
• Remote, proactive monitoring
• Server and network management and maintenance
• Remote or onsite troubleshooting services
• A strong in-house team

Our engineers collaborate to design, implement, and maintain an IT environment that caters to your business’s needs. When you partner with IT Vizion, you partner with a team of professionals invested in your success and committed to assisting you in every phase of the infrastructure management process!

Cloud technology empowers business transformation by accelerating digital innovation, enabling agile business platforms and shortening time-to-market. It is the cornerstone of a future-ready enterprise. For SMBs, cloud allows for “datacenter capability” without investing capital. Rely on our expertise to help plan, implement, and provide the ongoing management and support of your Cloud solutions.

Access a shared pool of configurable computing resources on-demand

We can help assess, design, plan, implement and manage your private cloud

Monitor and manage multiple cloud vendors using our automated and robust toolset

IT Vizion has a highly skilled database support practice, and we remotely help manage and support Oracle and SQL Server database environments in order to keep our client’s cost down. Our Remote DBA service offerings deliver the combination of flexibility, reliability, security and performance your company demands -at a fraction of the cost.

Because we do what we say. We are reliable and trustworthy.

We ensure database performance by optimizing your configuration settings and reducing critical incidents to a minimum.

Tap into the collective experience of our entire senior DBA team for a fraction of the cost of a single consultant.

We proactively monitor the health of your critical databases and provide early warning of any potential issues.

IT Vizion’s remote SAP Basis Administration services focus on managing and supporting your SAP applications, ensuring optimal performance and reliability.  Our services address the unique demand of your business and the SAP applications, at a very competitive remote rate.  Rely on our automation platform to monitor your critical systems.

• Database Migrations (Oracle to SQL Server)
• SAP Basis installation, build, and implementation
• Full service help desk support
• Problem Resolution for application performance, process execution, and application errors
• Proactive server monitoring to ensure applications are running properly
• Ongoing performance tuning of key processes
• SAP back-up and recovery
• 24/7 system monitoring of the SAP application and infrastructure
• Oracle Database and/or Microsoft SQL Server & SAP Basis administration of the physical database structures and objects
• Strategic software usage to exploit the use of managed systems and technology
• Proactive capacity planning based on user growth, system capability, and service levels
• Technology release and tools upgrades as a standard offering