Balanced Investments (Part 2 of 2)
This is the second segment of a two part series on Balanced Investments.
Assessing and Achieving Balance
The ability to generate maximum benefits from existing IT investments requires:
- All features and capabilities of technology to be fully utilized
- Employees to be fully equipped and enabled to deliver their expected value
While organizations will commonly expend great levels of effort in the evaluation, selection, and implementation of technology based upon identified business needs and desired return on investment. It is rare to find where the actual benefits are audited, and even rarer where the direct advantages provided to an employee’s ability to do their job are researched and validated. With success of many large and often very costly projects measured only by the implementation being completed on time and on budget. Simply assuming it inconceivable that with the significant investment placed on the front-end work and implementation that the project would not return the expected value.
Focus on where the Wealth is Generated
The evolution of complex ERP capabilities and highly sophisticated application software has generated massive amounts of data. This in turn has led to an unending corporate hunger for insight on the chain link. There is little awareness on how this data is generated and their demand for information disruptively impacts the workforce. More complex technology is required to manage the sheer complexity of technology already put in place, leading to unending distractions for the organization.
Maximize Existing Capabilities
As stated earlier, there is absolutely no shortage of seductive sounding technologies presenting themselves to the market. The mass marketing of consumer technologies has led to much desire and enthusiasm to adopt these concepts into the workplace.
In this environment, organizations should demonstrate caution and restraint, and strive to truly understand the technology investments already in place and the existing technical support environment that has evolved during the past two or three decades.
There should be a focus on defining how current technologies:
- Contribute directly to every layer of every cross-functional group in the company
- Are configured and fully utilized by the user community
Achieving significant strides in continuous improvement can be achieved through the optimization of technical capabilities and data already present in the exiting operating culture.
Enabling operational transparency to empower a competent and knowledgeable workforce has generated significant benefits within numerous multi-national enterprises. We are anxious to share and discuss our experience in generating benefits to be achieved by simply making existing technologies and data readily available to an engaged workforce.
Bruce is a senior Oil and Gas professional with four decades of experience in delivering business benefits through innovative Information Technologies and over thirty years in the real-time process manufacturing industry.
Upon his retirement from Suncor Energy’s Colorado based operations, where he managed their integrated ERP deployment and served in a leadership role supporting Suncor’s Operational Excellence program, he is now an Industry Consultant with IT Vizion.
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