As we talk to more and more small and medium-sized businesses, the question that we are faced with most often is the following: Are Managed IT Services the same as IT Outsourcing?  The answer is simply, no.

Here are some short definitions of the terms most commonly used and talked about when researching ways to reduce IT costs, while improving service:

Managed IT Services are those services which are rendered by a third party (ie, IT Vizion) under contracted SLAs.
IT Oursourcing are a specific type of managed service which involves the transfer of people and/or assets from the served to the serving organization.
Service Level Agreements are written documents which defines the nature and quality of service that is to be delivered to the customer.

If you have any specific questions or input regarding the above statements, I encourage you to post them here!  We’d be happy to review and reply accordingly.