When all Remote Help Desk options have been exhausted, IT Vizion’s desk side support covers your entire technology environment. From printer deployments to laptop and desktop installations, moves or changes – IT Vizion desk side support is accessible anywhere, nationwide, with a guaranteed response time.
IT Vizion’s desk side support will help you minimize downtime throughout your organization and streamline your IT operations. At remarkably low cost, we can include automated proactive monitoring to identify and begin solving problems — often before you’ve even noticed them (Managed IT Services). IT Vizion is your single point of contact for all service and support.
Customized break-fix maintenance and response. IT Vizion maintenance keeps you up and running, minimizing downtime even in the most complex heterogeneous environments. This isn’t just a promise: it’s a core competency backed by world-class technical expertise. Since 1974 we’ve delivered superior quality in desktop, server, and LAN maintenance to the world’s leading companies, nationwide. From 24×7 emergency response to break-fix maintenance with fully integrated proactive monitoring, we deliver the service levels you need – at a price point you’ll appreciate.
Asset Management software. IT Vizion’s Asset Management software allows IT Vizion to run an in-depth diagnostic of your company’s assets that will quickly determine what your company owns and where it is deployed from any Web browser. This will allow IT Vizion to view and manage your company’s assets across multiple organizations, perform audits, schedule preventative maintenance and secure your overall environment.
Remote Control Solutions. IT Vizion has experience in providing remote control support to diagnose and resolve enduser issues. IT Vizion will utilize our integrated Remote Control platform, using either MS Terminal Services, VNC, or PC anywhere, greatly minimizing your licensing expenditures.
Gartner qualifies Desk Side Support as Software Break/Fix, Dedicated On-Site Support and Dispatched On-Site Support. In a Gartner article titled Desktop Total Cost of Ownership: 2008 Update by Michael A. Silver, Federica Troni and Mark A. Margevicius states that how desktop PCs are managed is critical to reducing total cost of ownership (TCO), but organizations need to fully implement their management product to get the most out of it. The article stated that a locked and well-managed desktop PC can be 42% less expensive to keep than an unmanaged one.
Interested in learning more?
Then engage IT Vizion online or simply call 877-488-4946.
