The Volunteer Center of Riverside County’s 2-1-1 system was developed to link people to the social services they need. Although the number 2-1-1 is relatively new, the Information and Referral program of the Volunteer Center of Riverside County was established in 1977. The agency consists of a comprehensive database and call center managed by trained staff. Free telephone access to this service is available by dialing 2-1-1. The 2-1-1 Riverside database stores detailed information about community agencies and the services they provide. Over 800 non-profit and governmental human service agencies with more than 2000 programs are listed in this database.

The Situation

The Volunteer Center of Riverside County was lacking basic desktop support, server management, and advanced disaster recovery services. They were facing the daunting task of keeping up with day-to-day management and were concerned about the security of their infrastructure. The agency did not have anyone dedicated to their I.T.

Tes Ayenew, Director of the Riverside County 2-1-1, began looking for an I.T. firm to  which to outsource these tasks. He was instantly impressed with IT Vizion because not only were they attentive and responsive, but they also had experience in the non-profit sector. According to Tes, “It was very important to us that our partners understand non-profit organizations and they way we do business. Our processes are very different than the for-profit world and we were thrilled to learn that IT Vizion had this type of experience and knowledge.”

The Solution

The Volunteer Center of Riverside County hired IT Vizion to provide managed IT services – which includes end-user technical support, proactive desktop and server management, backup management and disaster recovery coverage. Since partnering with IT Vizion, Tes has an added peace of mind. “I’m not worrying about security or our network crashing. I have the opportunity to focus on my job since I know that our I.T. is in good hands.” IT Vizion has also offered strategic advice and I.T. planning, giving the Volunteer Center of Riverside County access to world-class technicians to assist them in achieving their goals.

Additional Benefits

Tes Ayenew says “We see IT Vizion as a long-term business partner. I cannot say enough good things about them. They not only understand the non-profit sector, but more importantly, they bring a tremendous knowledge base to our organization that we would not normally have access to.”

Learn More

Click to learn more about IT Vizion’s Managed Services.